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Privacy Policy

At EyecareConnect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information during the delivery of mobile optometry services, especially within aged care and residential facilities.

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1. Our Commitment to Privacy

EyecareConnect complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which govern how personal information is handled.

You can review the APPs via the Office of the Australian Information Commissioner (OAIC) at: www.oaic.gov.au

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2. What Personal Information We Collect

“Personal Information” refers to data that identifies you. We may collect:

  • Full name and date of birth

  • Contact details (email, phone)

  • Medicare, DVA, or private health insurance information

  • Next of kin or emergency contact details

  • Clinical, ocular, and general medical history

  • Relevant referral or health records from other providers or facilities

This information may be collected directly from you, your care provider, residential facility staff, next of kin, or other healthcare professionals.

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3. Why We Collect Your Information

We collect your personal information to:

  • Deliver tailored optometric care at your residence

  • Manage scheduling, reporting, referrals, and follow-ups

  • Coordinate with facility staff and your family (if applicable)

  • Fulfil legal, regulatory, and professional obligations

  • Improve our services and patient experience

We may use your information for directly related secondary purposes you would reasonably expect (e.g., follow-up communication or referral coordination).

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4. Consent and Your Rights

By engaging EyecareConnect’s services or providing your information, you consent to its use as outlined in this policy.

You may withdraw your consent at any time by contacting us. Please note that doing so may impact our ability to continue providing care.

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5. Disclosure of Personal Information

Your personal information may be disclosed:

  • To residential facility staff assisting in your care

  • To nominated family or next of kin

  • To other healthcare professionals, such as ophthalmologists or GPs

  • When legally required or authorised

EyecareConnect does not disclose personal information to third parties for marketing purposes.

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6. Data Security and Storage

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.

Your information may be stored:

  • Electronically in secured systems with password protection

  • In physical files stored securely, if needed

We retain records for at least 7 years or longer, in line with Australian health record regulations, before securely destroying or de-identifying them.

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7. Accessing and Updating Your Information

You may request access to, or correction of, your personal information at any time by contacting us in writing. We will take reasonable steps to ensure your information is accurate, up-to-date, and complete.

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8. Updates to This Privacy Policy

This policy may be updated from time to time. The most current version will be available upon request. Any significant updates will be communicated directly to clients or aged care facilities as appropriate.

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9. Questions, Concerns, or Complaints

To access or correct your information, make a complaint, or ask a question about this policy, contact: info@eyecareconnect.com.au

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